Politique de remboursement

Return and Refund Policy

Effective Date: November 20, 2024

At AFS Digital LLC, we prioritize customer satisfaction and aim to ensure you have a positive shopping experience. If you are not completely satisfied with your purchase, please review our return and refund policy below.

1. Eligibility for Returns

You may request a return within 30 days of receiving your order, provided the following conditions are met:

  • The item is unused, unworn, and in its original condition.

  • The item is returned in its original packaging.

  • Proof of purchase (e.g., order confirmation or receipt) is provided.

Certain items, such as final sale or clearance products, gift cards, and personalized or customized items, are non-returnable.

2. Return Process

To initiate a return, please follow these steps:

  1. Contact Us: Email us at info@ukstorekids.com with your order details, reason for return, and any relevant photos (if applicable, e.g., for damaged items).

  2. Approval: Once your return request is approved, we will provide you with a return authorization and shipping instructions.

  3. Ship the Item: You are responsible for covering the shipping costs for returning the item unless the return is due to a defective or incorrect item.

3. Refunds

Upon receiving and inspecting the returned item, we will notify you of the status of your refund. If approved, the refund will be processed as follows:

  • Refunds will be issued to the original payment method used for the purchase.

  • Please allow 7-10 business days for the refund to appear in your account, depending on your payment provider.

Shipping fees are non-refundable unless the return is due to a defective or incorrect item.

4. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at info@ukstorekids.com with a description and photos of the issue. We will offer a replacement, refund, or store credit as appropriate.

5. Exchanges

We do not process direct exchanges. To exchange an item, return the original item as outlined above and place a new order for the desired item.

6. Non-Returnable Items

The following items cannot be returned or refunded:

  • Gift cards

  • Personalized or custom-made items

  • Items marked as final sale or clearance

7. Late or Missing Refunds

If you haven’t received your refund after the processing period, please:

  1. Check your bank account or payment method.

  2. Contact your credit card company, as processing times may vary.

  3. If the issue persists, email us at info@ukstorekids.com for assistance.

8. Contact Information

If you have any questions about our return and refund policy, please reach out to us at:

AFS Digital LLC
4800 N Federal Hwy, Suite B200
Boca Raton, FL 33431
Email: info@ukstorekids.com
Phone: +1 (305) 440-9149

Thank you for shopping with AFS Digital LLC!